bgok's Privacy Policy

1. Types of Information Collected

bgok collects various types of information that help us improve the quality of our services and ensure the security of your account.

a) Information You Provide Directly

• Name, email address, date of birth, and mobile number
• Username and password provided when creating an account
• National ID card or passport details (for identity verification)
• Payment information: bKash, Nagad, Rocket, Upay numbers or bank account details
• Content of communications provided via live chat or email

b) Information Collected Automatically

• IP address, device type, operating system, and browser information
• Site usage patterns, page views, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity history and transaction records

2. Purpose of Using Information

bgok uses the information collected from you for the following purposes:

• Creating accounts, verifying identity, and ensuring secure login
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Preventing fraudulent activity and maintaining platform security
• Ensuring compliance with responsible gaming guidelines
• Analyzing statistics to improve service quality
• Fulfilling legal obligations
• Providing a customized experience based on your preferences
• Providing customer support and resolving complaints

3. Information Storage and Security

bgok uses SSL (Secure Socket Layer) encryption technology to keep all your information secure. Our servers are protected by high-grade firewalls and access control systems.

Your financial information — such as bKash, Nagad, Rocket, Upay, or bank details — is stored in encrypted form and can only be accessed by authorized personnel. Your complete payment details are not shared with any third party.

We retain your information for as long as your account remains active or as required to meet legal obligations. Even after an account is closed, certain information may be retained as required by applicable law.

4. Sharing Information with Third Parties

bgok never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processing: Necessary information is shared with payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Authorized technology service providers, including game software providers and platform maintenance teams, may access limited information under contract.
• Legal obligations: Information may be disclosed to comply with court orders, requests from investigative authorities, or applicable law.
• Fraud prevention: Necessary information may be shared with cybersecurity organizations to protect users' interests.

All third-party partners are contractually bound to adhere to our privacy standards.

9. Third-Party Links and Services

bgok's website may have connections to third-party services such as payment gateways or game software providers. These third parties have their own privacy policies and we are not responsible for their data practices.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, or NetEnt may use independent software systems to operate their games. Only limited information necessary for the gaming experience is shared with these partners.

10. International Data Transfers

Our servers and technology partners may operate in various countries. This means your information may be transferred to and processed outside Bangladesh. In such cases we ensure that your information remains protected to the same security standards everywhere.

For any international data transfer, we maintain effective data protection agreements with all partners.

11. Data Breach Notification

In the unfortunate event that a security breach occurs in our systems and your personal information is at risk, we will notify you and the relevant authorities within the legally required timeframe.

The notification will include details of the nature of the breach, the potential consequences, and the protective measures we have taken. We are always committed to taking the necessary steps to protect your information.

12. Changes to This Policy

bgok reserves the right to update this privacy policy from time to time. If there are any significant changes, we will publish a notice on the site and update the "Last updated" date at the top of the page.

If you continue using bgok after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

13. Your Responsibility for Account Security

It is your responsibility to keep your account login details — such as your username and password — completely confidential. Do not share your login details with anyone, and always log out after using a public device.

If you notice any unauthorized access or suspicious activity on your account, inform us immediately via our 24/7 live chat or at [email protected]. Use a strong password and change it regularly.